Support
Questions about setup, a post that did not publish, or your data. If the answer is not below, email davdigi2021@gmail.com and we reply within two working days, Monday to Friday, Jakarta time.
Getting started
How do I get an account?
Email us. We create a workspace for your organisation and send the sign-in details to the person who will administer it. There is no self-service sign-up, which is deliberate: it keeps one client's connected social accounts separate from another's.
How do I connect a social account?
Sign in, open Social Accounts, and choose the platform. You are sent to that platform's own login and consent screen, and returned to Davdigi Studio once you approve. We never see the password for a connected platform.
Which platforms are supported?
TikTok, Facebook Pages, Instagram, Threads, YouTube, Google Business Profile, WordPress, X, and LinkedIn.
Can several people share one workspace?
Yes. A workspace is meant for a team, and everyone in it sees the same calendar, media library, and connected accounts.
Publishing
A post failed. What now?
Open it in the calendar. The reason the platform gave is kept on the post, most often a caption over the platform's limit, a missing video, or a connection that needs to be re-authorised. Fix that and schedule it again.
Why does one platform ask me to reconnect?
Access tokens expire, and some platforms invalidate them when the account password changes or permissions are revoked. Reconnecting from Social Accounts issues a fresh token.
Can I schedule many posts at once?
Yes, on the bulk screen. One row per post: date and time, caption, category, channels, and a media link. Fill in both the date and the time; a row with only the date cannot be scheduled.
Is anything published without me choosing it?
No. Every post comes from an entry a person composed and scheduled. There is no automatic reposting and no content published without review.
Your data
What do you store?
Sign-in details, the posts and media you create, access tokens for the accounts you connect, and the performance figures read back for content published through the tool. The full list is in the Privacy Policy.
How do I disconnect a platform?
Social Accounts, then remove the account. Its stored access token is deleted immediately. Posts already published stay on that platform and must be removed there.
How do I delete everything?
Follow the Data Deletion Instructions. We confirm in writing once the workspace and its stored media have been removed.
Do you sell data or use it for advertising?
No. We do not sell, rent, or share your data with advertisers or data brokers, and we do not use it to train machine learning models.
Contact
Email:
davdigi2021@gmail.com
Operated by: Davdigi, Indonesia
Service address: studio.davdigi.com
For anything about a specific connected platform, please say which platform and which account, and include the date and time of the post if one is involved. That is usually enough for us to find it in the logs on the first reply.